Everything you need to know about your parasol (installation, maintenance & repair)

Is your parasol leaning? Do you want to prevent the fabric from fading or do you need to replace a part? Here are all the answers from our experts.

1. My cantilever parasol is not straight, is this normal ?
YES, this is completely normal!
Don't worry, it's not a manufacturing defect. The base of our offset parasols is deliberately tilted backwards.
Why ? This technical tilt creates a counterweight effect when the parasol is open, ensuring optimal stability and better wind resistance.



2. Installation and Ballasting : The right steps
To ensure safety, proper ballasting is essential. Here's how to install your slabs and bases correctly.

Assembling slab connectors : Video : How to install connectors on your ballast tiles ? 
Assembling the ballast base: Video : How to assemble your weighted base for a parasol ? 

3. Fabric maintenance: Stop fading !
Parasol fabrics are subjected to harsh conditions (sun, moon, rain). Here's how to prolong their brightness and lifespan.

Why is my fabric fading ?
The main cause is exposure to UV rays (sun) and moonlight. Pollution, dust and humidity can also dull the fabric or cause mould to form.

Cleaning (once per season)

• The gentle method : mix warm water and mild soap (such as Marseille soap).
• How to do it : rub gently with a soft-bristled brush.
• Mould ? Add a little white vinegar to the water to disinfect without damaging the colour.
• Rinsing : rinse thoroughly with clean water and leave to dry completely in the open air.
• Do not use aggressive chemicals or powerful pressure washers.

Protection and storage (essential)

• The cover : this is the secret to longevity. Put on a protective cover whenever you are not using it (even at night!).
• Waterproofing : after cleaning at the end of the season, you can apply a waterproofing/UV protection spray for outdoor fabrics.

Winter storage :

• Ensure that the fabric is completely dry (otherwise, beware of mould!).
• Fold the parasol correctly.
• Store it in a dry, enclosed space (garage, shelter) for the winter.

4. Troubleshooting & Repairs (video tutorials)
Need to replace a part? Follow our step-by-step guides for your model.

For the HARDELOT model
Video: How to replace the crankcase ? 
Video: How to change the canvas ? 
Video: How to change the bell-shaped part ? 
Video: How to change the hinge ? 
Video: How to change an ovalised coin ? 
Video: How to replace the ribs ? 

For the ST JEAN DE LUZ model
Video: How to replace the inner handle shaft ? 
Video: How to replace the handle ? 
Video: How to change the canvas ? 
Video: How to replace a whale ?