We are very sorry about this incident. We will do everything we can to solve your problem.
Please contact us via our contact form
Provide us with the following information:
- your order number,
- your first and last name,
- the product concerned
- the quantities and references of the affected parts
- photos of the product and the boxes
The details can be found in the manual:
Please note that in order to identify the problem, we absolutely need photos of the broken products and videos in case of a breakdown.
We will also need photos of the boxes in order to see their condition as well as photos of the labels attached to the box.
Here is an example: