My order has arrived incomplete; pieces are missing

Did you receive all the parcels?

Please check on the parcel tracking link if other parcels are still in transit. If this is the case, please be patient, the remaining parcels should arrive soon. ☺

Don't worry, for so-called "express" deliveries, some parcels may arrive faster than others. 

The carrier is not aware of the number of parcels that make up your order. So, as soon as a parcel arrives at the sorting centre, it is automatically delivered the next morning.

If a parcel arrives at the centre later than the other parcels it will be delivered a day later. 

Good to know: trampolines are delivered in 3 or even 4 parcels, it is possible that you will receive the parcels in different deliveries.

I have received all my parcels but pieces are missing, what can I do?

First please check the complete content of the parcel. 

Often the missing may be found elsewhere in de box; the screws may have slipped into the cracks of the sofa, two cushions are stuck together or a foot may be stuck at the bottom of the box ☺.

Please note that we slide the cushions of the garden furniture underneath the modules.

I've checked but there are still missing pieces

It seems a mistake has been made when your order was packed or parts have gotten lost during transport, contact us via our contact form. We are sorry for the inconvenience. 

Please provide us with the following information:

• Order number
• Name
• Which product (name or product number) 
• the quantities and references of the missing parts
• the number of parcels received

You'll find the detailed parts list in the manual: