My order includes several products, will I receive them all at the same time and via the same carrier?

Where possible, we will always endeavour to deliver all of your items together. However, as your items may not be dispatched from the same warehouse or with the same carrier, we cannot guarantee this.

We choose the fastest carrier for each product according to its type. Therefore, it is possible that each product has a different carrier and that you receive your products in separate deliveries.

We will try and ensure all parts of your order are delivered together where possible.

If a product in your order is not in stock and has been processed as a pre-order item, then we will dispatch the products that are in stock immediately and then deliver the pre-order product later.

If you would like to hold the entire order until everything is in stock, please get in touch with us.

We suggest you track your parcels via the tracking link that is sent to you by email. You can also find this in your customer account by clicking on "follow my parcel".

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