SHIPMENT AND DELIVERY

I need help with my package

• I would like to know the delivery date of my order
• My package has been shipped but I have not yet received it
• The link to track my order does not work/is inactive
• My package appears as delivered, but I never received it
• The tracking shows my delivery as stuck, what should I do?
• Delivery of my order has been delayed

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I need help with the carrier

• How do I contact a carrier?
• I have not yet been contacted to schedule an appointment.
• If nobody is home to receive the delivery, what will happen?
• Can I authorise the carrier to leave the package at an agreed location is I'm not present for delivery?
• The carrier did not honour the delivery promise, what can I do?
• I paid for specific delivery service but they arrived late

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Find out everything about our shipments and deliveries

• Our carrier
• Can my order be delivered at a delivery point?
• Can I pick up my order instead of having it delivered?
• My order includes several products, will I receive them all at the same time and via the same carrier?

Modify or Cancel my order

• I would like to cancel my order
• I need to change the delivery address
• I would like to change my order