I have not yet been contacted to schedule an appointment.

GLS is an express carrier that works without appointment. (check FAQ: I am absent at the time of delivery, what now?)

When the product is in stock, it is dispatched within 48 working hours from the date of validation of the order.

Please note that the order is validated when the payment is received. In case of payment via bank transfer the delivery period can change due to the delay of the payment.

After dispatch, the delivery time depends on the carrier:

GLS Parcel (under 30kg): Fast delivery between 2 and 4 working days

GLS Freight (over 30kg or big size): Between 7 and 10 working days

All deliveries will take place only from Monday to Friday between 08:00 and 18:00

GLS Parcel will usually send an e-mail with the expected delivery date, please also check your junk mail. 

You can also track your order:

First, go to your Alice's Garden account, once you have selected the order, you can click on "Track parcel".

You can also find the tracking link via the dispatch email we sent you. 

For more information, once you are on the tracking page, you can click on the shipment number.

You can contact GLS directly here or via phone on +352 36 04 41. If your parcel number is unknown, please contact us via our contact form.