Can I authorise the carrier to leave the package at an agreed location is I'm not present for delivery?

We strongly advise against this as we cannot be held responsible for any problems with the delivery.It is best to make an arrangement with a neighbour/relative for the reception of your order.

Please note that if you contact us before shipment, we can still change the delivery address if you wish.

To avoid an unnecessary return of the order and possible additional costs for re-delivery, we also advise you to contact the carrier directly, as it might be possible to have the order delivered at a delivery point. 

You can contact GLS directly here or via phone on +352 36 04 41. If your parcel number is unknown or you have a different question, please contact us via our contact form.