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  1. sweeek
  2. SHIPMENT AND DELIVERY

SHIPMENT AND DELIVERY

I have a question concerning my parcel

  • I would like to know the delivery date of my order
  • My package has been shipped but I have not yet received it
  • The link to track my order does not work/is inactive
  • My package appears as delivered, but I never received it
  • The tracking information of my order has not been updated, what can I do?
  • The delivery of my order has been delayed
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I have a question concerning the carrier

  • How do I contact a carrier?
  • I have not yet been contacted to schedule an appointment.
  • Can I authorise the carrier to leave the package at an agreed location is I'm not present for delivery?
  • The carrier has informed me that the parcel is lost/broken how do I proceed?

All about shipment and delivery

  • Our carrier
  • Can my order be delivered at a delivery point?
  • Can I pick up my order instead of having it delivered?
  • I’m from Belgium and I wish to order in Luxembourg
  • Do you deliver in Belgium, Germany and France?
  • My order includes several products, will I receive everything in one delivery?

Change or cancel my order

  • I would like to cancel my order
  • I need to change the delivery address
  • I would like to change my order
<< sweeek.
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