SHIPMENT AND DELIVERY

All about shipment and delivery

• Our carrier
• Shipping costs
• Can my order be delivered at a delivery point?
• Can I pick up my order instead of having it delivered?
• I’m from Belgium and I wish to order in Luxembourg
• Do you deliver in Belgium, Germany and France?

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I have a question concerning the carrier

• How do I contact a carrier?
• I have not yet been contacted to schedule an appointment.
• Can I authorise the carrier to leave the package at an agreed location is I'm not present for delivery?
• The carrier has informed me that the parcel is lost/broken how do I proceed?

I have a question concerning my parcel

• Has my order been shipped?
• I would like to know the delivery date of my order
• My package has been shipped but I have not yet received it
• The link to track my order does not work/is inactive
• My package appears as delivered, but I never received it
• The tracking information of my order has not been updated, what can I do?

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Change or cancel my order

• I would like to cancel my order
• I need to change the delivery address
• I would like to delay the delivery of my order
• I would like to change my order