My package has been shipped but I have not yet received it

After your order has been shipped it can take a few days before your order will arrive at the delivery address. This depends on the carrier used for your order (for more information about the delivery times, go to FAQ: I would like to know the delivery date of my order).

If you want to know more, go to your Alice's Garden account, select the order and click on "track parcel".

You can also find the tracking link in the dispatch email we sent you.

Once on the tracking page, click on the parcelnumber for more information. 

You can contact GLS directly here or via phone on +352 36 04 41. If your parcel number is unknown or your parcel is more than a few days late, please contact us via our contact form.