Damage not covered by warranty - accident - bad weather

My product has been damaged by an accident or bad weather. What should I do ?

Damage caused by external events, such as storms, snow, flooding or impact, is not covered by the Consumer Rights Act. However, your home insurance may cover this damage.

Here is what you need to do to deal with this situation.

Contact your insurance company.

As damage caused by bad weather or accidents is not covered by the seller's warranty, we invite you to file a claim with your home insurance company. The compensation they pay you may cover the cost of replacing the damaged parts.

Obtain a quote for spare parts

In order to repair your product, we can provide you with a quote for the spare parts needed for replacement, subject to availability in our stock.

To do so, please contact us via our contact form, selecting the reason for requesting a quote for spare parts. You can use this reason even if you have not yet placed an order.

Please provide us with the following information so that we can prepare your quote :

• Your details : Your surname, first name and full postal address.
• Your original order : Your order number or a photo of your purchase invoice.
• The parts concerned : The name of the product and, very importantly, the quantities and exact references of the parts required. You will find these references directly in the assembly instructions for your product.