Hold for collection (absence) : In the event of an unsuccessful home delivery (absence), the carrier may leave your parcel at the nearest collection point. You will then be notified by email or text message of the address where you can collect your order.
Articles in this section
- Delivery : best practices (checks and reservations)
- Order tracking and delivery times
- Delivery to a parcel collection point
- Delay in dispatch or delivery
- Inactive tracking link
- Parcel marked "Delivered" but not received
- Order received incomplete
- Authority to leave if absent (safe place)
- Delivery to upper floors and accessibility
- Refusal of delivery
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