It can take some time for the parcel to transit between the sorting centre and the distribution agency, however, if the information has not been updated for more than 72 working hours, please contact us via our contact form.
Articles in this section
- Has my order been shipped?
- I would like to know the delivery date of my order
- My package has been shipped but I have not yet received it
- The link to track my order does not work/is inactive
- My package appears as delivered, but I never received it
- The tracking information of my order has not been updated, what can I do?
- The delivery of my order has been delayed
- My parcel has been returned by the carrier, what should I do?
- My order has arrived incomplete